Frequently Asked Questions for Toledo Zoo Birthday Parties

Please click on the questions below for the answers, or scroll through the page as needed.
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How do you book your party?
How do you customize your party?
How does the admission ticket & extra guest policy work?
Where do we meet?
When do we see the animals?
What is the size of the cake?

Can I bring balloons?
Can I bring my own food?
Can I bring my own piñata?
Do I need to bring anything?
Where should my guests park?
When is my payment due?
What are Zoo Hours?

How do you book your party?
Book at least 14 days in advance by calling 419-385-5721 ext. 3092 & securing the party with a $50 deposit payable by visa, master card, discover, & American Express.
The remaining balance is due the day of the party
Parties are subject to availability
Deposits are non-refundable

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How do you customize your party?
With your Parent Packet that is sent out the day a party is booked. This is how you will customize your party, selecting menu & cake options, & fun add-on’s. This is also how you will establish your final guest count. Everyone coming to the party room must be included in the final count. Parents, siblings, and the birthday child themselves are part of this count. It’s extremely important to emphasize RSVP’s on your invitations. A parent instruction sheet is included with the parent packet. You should make copies & include with children/classmate invitations giving parents drop-off instructions & admission policies. This packet should be returned to the zoo by the designated due date or the party in subject to cancelation.
Due dates are typically the Friday 1WEEK before the party date
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How does the admission ticket & extra guest policy work?
Admission tickets included with the package can be used for adults or children. You will pass them out to your guests as needed on the day of your party. Only adding additional children to your package at $10.00 each will increase the number of admission tickets you receive. Adding adults at $3.00 each covers pizza & beverage at the party only. Everyone going through the gates require an admission ticket or a valid zoo membership. The children guests are counted first for the included 12/16. Adults fill up any remaining spots of the included 12/16. The Adults in your final count that do not fit into the included 12/16 are considered additional guests at $3.00 each. If you are interested in buying additional admission tickets for the additional adult guests, they can be purchased at the gate when you arrive, or online (save $1 on each) prior to your arrival. We will not add them to your party package. We provide a parent instruction sheet (with your parent packet) that you should copy & include with your invitations for children/classmates, explaining the drop-off process & admission policy to parents.
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Where do we meet?
On the Party Day plan to arrive 20 minutes early to check-in at Visitor Services. At that time you will receive your package inclusive tickets. The Birthday keeper will meet you there with a wagon to transport gifts. After check-in is complete The Birthday Keeper & you will wait outside the gates at the main entrance for your guest to all arrive. The meeting time is 15 minutes before party time; we recommend putting that as the time on the invitations. Once the group is complete, The Birthday Keeper will escort all to the Party Room for the fun to begin.
Late or unexpected guests may be turned away from interrupting your party.
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When do we see the animals?
Enjoy your all-day admission, & ride the train. You may check-in as early as 10am to collect your tickets & start your zoo visit, just be prepared to meet the Birthday keeper back at Visitor Services, outside the gates 15 minutes prior to the party time. We’ll even watch your gifts for you. For 3:30pm parties we strongly recommend coming early to enjoy a train ride and a zoo visit BEFORE the party. The train’s last run will be at or before 5pm (when the party is just ending) & the zoo closes at 6pm (5pm: Labor day – Memorial day).
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What is the size of the cake?
Your package includes a ¼ sheet cake, which feeds between 25- 30 people. If you have more than 30 guests you may order either an additional ¼ sheet cake or you may combine the two into one ½ sheet cake for a $15 upgrade charge.  To upgrade your cake please specify in the parent packet.
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Can I bring balloons?
For animal safety, there are no balloons permitted in The Toledo Zoo.
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Can I bring my own food?
No, all food, including cake and ice cream, for the birthday parties must be purchased through The Toledo Zoo. Only in special cases, we allow an allergy child guest to bring outside food to avoid health risk. For a Birthday child with an allergy we can accomodate your whole party, please let us know when you’re booking, time is crucial for us to order special allergy sensitive foods.
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Can I bring my own piñata?
No, for safety reasons, we do not allow guests to bring their own piñatas.
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Do I need to bring anything?
Everything you will possibly need for The Toledo Zoo’s Birthday Parties is included in your package. This includes any decorations, plates, cups, etc.
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Where should my guests park?
Parking is included with Birthday Parties for all guests in the Anthony Wayne Trail parking lot. Please have guests let parking attendant know which birthday party they are with so that they will receive free parking.
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When is my payment due?
Final Payment is made to your Birthday Keeper the day of your party.
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What are Zoo Hours?
The zoo is open every day of the year except
Thanksgiving, Christmas, and New Year's Day.

Labor Day to Memorial Day: 10:00 a.m. – 4:00 p.m.

Memorial Day to Labor Day: 10:00 a.m. – 5:00 p.m.

May & September:
Weekends – 10:00 a.m. – 5:00 p.m.
Monday through Friday – 10:00 a.m. – 4:00 p.m.


Visitors have one hour after the gates close
to complete their visit.

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