Q: How can I join the Zoo?
A: You can join the Zoo through any of the following methods:
• Sign up or renew online by clicking here.
• Visit the Membership Sales window located in the Anthony Wayne Trail Entry Complex.
• Call the direct line for the Membership Department at 419-724-5915
Q: What type of memberships are available and how much do they cost?
A: We offer several categories of memberships ranging from a single person to various family categories with different benefits. We also offer President’s Circle memberships with separate levels of additional benefits. Lucas County Residents receive a discount on the purchase of Zoo memberships due to their ongoing support of the Zoo through the county levy. Membership categories and rates are listed below:
Renewal Discount: Single through Family level members who renew ONLINE prior to their expiration date receive a $5 discount; Family Plus and Family Deluxe members receive a $10 discount.
Q: If I am purchasing a gift membership, is the price based upon what county I live in, or what county my gift recipient lives in?
A: Membership price is based upon where the person purchasing the membership lives. The Zoo’s differential pricing structure is meant to give a financial discount to residents living in Lucas County since they are supporting us through the county levy; therefore, if the gift purchaser lives in Lucas County, then they will receive the discount reserved for Lucas County residents.
Q: How long is my membership valid?
A: Memberships are valid for one year. They begin on the day of purchase and end the following year at the end of the month of purchase. For example, if you purchase a membership on November 15 of the current year it would be valid until December 1 of the following year, and it would still be honored on December 1 of the following year.
Q: Can my babysitter/nanny/caregiver bring my children to the Zoo?
A: Yes. Simply send your caregiver with your membership card and a note granting permission to use your card to bring your children to the Zoo. Please note that only one caregiver is granted free admission and only your children. This policy is only applicable to Individual Plus, One Adult Family, and Family and above memberships. Caregiver will be asked to present identification.
Q: Can a membership be shared between two households?
A: No. Zoo Memberships can only be used by one household. Members will be asked to present a second form of ID showing their name and current address for verification. The membership cardholder must be present whenever the membership or guest privileges are used.
Q: Can I give my membership to someone else to use?
A: No. Zoo Memberships are non-transferable and non-refundable. A second form of identification is requested at the admission gate when presenting your membership card. The membership cardholder must be present whenever the membership or guest privileges are used.
Q: I am a Senior Grandparent member and I am unable to visit the Zoo; can I send my membership card and a note with my adult child or grandchild, so that they can receive free admission?
A: With a Senior Grandparent membership, it is our policy that both members listed on the card be grandparents and one grandparent must always be present when the card is used; therefore the membership card cannot be given to an adult child or the grandchild to use.
Q: If a mother and adult daughter with children living in the same household want to purchase a membership, what category should they purchase?
A: A Family membership would need to be purchased. A Senior Grandparent membership could not be purchased because this category requires the grandparent always to be present to use the membership.
Q: Can my children under the age of 21 use my membership card without me being present?
A: Children under the age of 12 must be accompanied by an adult 16 or older. Children age 12 to 20 years old living in the member household may use the card with a note from their parent. Children can not use the card to bring guests outside of the family. For Family Plus, Family Deluxe, or President’s Circle memberships, the cardholder must be present whenever guest privileges are used and the guest privileges will be marked accordingly.
Q: Does my Family Membership allow guests?
A: No. A Family membership admits two adults, children under the age of 21 living at home, and your unmarried grandchildren under the age of 21. One of the cardholders must be present for the card to be used.
Q: Can I use my membership at other zoos and aquariums?
A: Yes, you may use your Toledo Zoo membership at over 150 other zoos and aquariums for 50% discounted admission. Click here for the list of reciprocal zoos. We strongly recommend calling the other institution in advance as each zoo or aquarium has its own admission policy.
Q: What if I want to visit another zoo and I do not have my membership card?
A: If you would like to visit another zoo and you do not have your membership card, you will need to contact the Toledo Zoo’s Membership Department at (419) 724-5915 and we can call ahead and clear you at the reciprocal zoo’s admission gate. Other institutions do not have access to our membership informations and will not call to verfiy if you are a member!
Q: Does my membership allow free admission to the Lights Before Christmas?
A: Yes, Single, Individual Plus, One Adult Family, Senior Grandparent, Family, Family Plus, and Family Deluxe members receive unlimited visits Monday through Thursday and one free weekend visit Friday through Sunday. Your membership card will be stamped to mark your weekend visit. Please note that your family members must attend together. President’s Circle members receive unlimited Lights admission.
Q: What if I have lost my membership card?
A: Replacement membership cards may be purchased for a nominal fee of $8.00. Click here for a list of options to purchase a replacement card, including purchasing a replacement card online. Replacement cards can only be requested for current memberships. If there are changes to be made on the replacement card, please specify them in the additional comments section of the order form.
Q: What if I have name changes to be made to my membership card?
A: In order to make name changes to your membership, you must return the original membership card before receiving a new one. Please mail your card for exchange with the specified changes noted to: Toledo Zoo Membership Dept., PO Box 140130, Toledo, OH 43614. You may also submit your changes by Clicking here -However, you are required to return your current card before receiving a new one. You can also bring your membership card to the Membership Sales window located in the Anthony Wayne Trail entry plaza between 10 a.m. and 5 p.m. to perform this transaction. If you do not return the original card when making a change, you will be charged the $8.00 replacement card fee. Please note that you may remove and replace a named member only once per membership year.
Q: Why do I need to show a second form of identification when I use my Zoo membership card?
A: As a nonprofit, we depend upon membership and attendance revenue for support. In order to prevent misuse of Zoo membership benefits, and to protect our members in case their card has been lost or stolen, a second form of identification is required for each adult listed on the membership card.
Q: Where is free parking available with my Zoo membership?
A: The Toledo Zoo grants free parking for one vehicle in the Anthony Wayne Trail parking lot. Parking is subject to availability. Please note that you must be a current member to receive free parking. (vehicle can only park in one space; if more than one space is needed an additional fee will be charged) The parking lot located on Broadway Street across from the Aquarium is owned by the City of Toledo; Toledo Zoo members receive a $2 discount on parking for the Broadway lot
Q: If I visit the Zoo as a non-member, and decide to join as a member that day, will I receive a refund for my parking?
A: No, only visitors who are current Zoo members receive free parking for one vehicle in the Anthony Wayne Trail parking lot. Once you become a Zoo member, your parking will be free from that point on.
Q: Can I bring a guest if I have a Single membership?
A: You cannot bring a guest if you have a Single membership. If you would like to bring a guest with you each time you visit the Zoo you would need an Individual Plus membership, or upgrade to the Family Plus or Family Deluxe level which allows a designated number of guest privileges.
Q: If I renew my membership prior to the expiration date, will I lose time on my membership?
A: No, you will not lose any time if you renew your membership prior to your expiration date; your membership expiration date will simply be extended for one additional year. As a conservation organization the Zoo encourages members to renew early and to renew online if possible to decrease the need for paper renewal notices to be printed and mailed.
Q: If I have an Individual Plus membership can I bring a guest with me each time I visit, or just once?
A: An Individual Plus membership allows free admission for two named adults living in the same household, OR one named adult and a guest. If only one adult is listed on the membership card, then a guest (adult or child) will be allowed free admission with them on each visit; if you name two adults living in the same household, the membership is limited to the named adults only.
Q: If I have a Family Plus, Family Deluxe, or President’s Circle membership, can I use my guest privileges for the Lights Before Christmas?
A: Yes, if you have guest privileges available, they may be used for the Lights Before Christmas. Please note: Membership cardholder must be present whenever guest privileges are used.
Q: Are the guest privileges you receive with the Family Plus, Family Deluxe, and President’s Circle memberships to be used throughout the year, or each time you visit?
A: Family Plus memberships receive a total of 5 guest privileges to use throughout the year, Family Deluxe members receive a total of 10 and Circle members receive a total of 20. Once these privileges have been used, you cannot continue to bring guests. For example, if you are a Family Plus member and you bring three guests on your first visit, you would only have two guest privileges remaining. Guest privileges are located on the back of your membership card.
Please note: Membership cardholder must be present whenever guest privileges are used.
Q: If I have a membership at a different zoo, can it be transferred to The Toledo Zoo?
A: No, the purchase of a zoo membership remains at the host zoo and funds cannot be transferred from one zoo to another.
Q: If I have a Toledo Zoo membership and I am moving out of town can I get a refund or transfer my membership to another family?
A: No. Toledo Zoo memberships are not transferable and non-refundable. Due to our extensive reciprocal zoo list you will be able to use your membership at other zoos in your new location for reduced admission.
Q: If the other named adult on my membership card cannot attend, can I bring a friend or relative instead?
A: Members cannot substitute a friend or relative for a named cardholder. Your Toledo Zoo membership has a tremendous value. Each membership is designed for a specified set of individuals – it is not an open-ended admission card. By naming each adult and requiring them to show a second form of identification, we are protecting the integrity of the membership and the benefits associated with it. If you wish to bring a friend or relative to the Zoo, you may want to consider up-grading to our Family Plus or Family Deluxe level which provide guest privileges.
Q: Why can’t I have two membership cards?
A: Because member guest privileges and Lights Before Christmas visits are tracked by your membership card, only one card can be issued in order to prevent abuse of these valuable benefits. If you come to the Zoo and realize that your spouse / second named adult has your membership card, please visit the Membership Sales window and a sales associate will assist you.
Q: How can I purchase my membership online if I prefer not to use my personal credit card information?