Information Collection and Use

When you provide your personal contact information to The Toledo Zoological Society (“Toledo Zoo”) website (such as name, address, phone number, and email address) to become a member, we will not give, share or sell this information to others in ways different from what is disclosed in this statement. We also request information from the user on our membership forms and gift shop. Here a user must provide contact information and financial information (i.e., credit card number, and expiration date). This information is used for billing purposes and to complete the transaction requested by the user. If we have trouble processing a request, this contact information is used to get in touch with the user.

The Toledo Zoo collects information from our members and users at several different points on our website. We will maintain the confidentiality of your personal contact and financial information, and it will be used to support your relationship with The Toledo Zoo.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user may be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track the users’ movements, and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable contact or financial information.

Links

This website may contain links to other sites. Please be aware that The Toledo Zoo is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, that information is protected both online and offline. When our membership or check-out forms ask users to enter sensitive information (such as credit card number), that information is encrypted for maximum protection with industry-standard SSL encryption software.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Notification of Changes

If we decide to change our privacy policy, we will update this page so our users are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.