Reopening FAQ

Membership FAQ

VISITOR INFORMATION

Do I have to wear a mask?

For the safety of our staff, guests and animals, all Zoo visitors are strongly encouraged to wear face coverings throughout grounds as recommended by the Lucas County Health Department and the CDC. Protective face coverings are required for all guests over the age of 2 to enter restrooms and other indoor venues except for those with specific health or safety considerations. For more information, please click here.

What new areas are now open in Phase 2?

Please see our reopening map at toledozoo.org/map for the most up-to-date information.

Do I need a reservation to attend the Zoo?

No, reservations are not required. The Toledo Zoo will manage the traffic flow and limit the number of guests in the park. The Zoo will restrict in-park attendance to 50% of standard outdoor capacity and, based on current state guidelines, restrict capacity at our indoor buildings. We will also strongly encourage online ticket sales and minimal contact transactions for all purchases.

How long will the Zoo be open for just members?

Starting July 1st, the Zoo will reopen to members and the general public.

When will the entire Zoo be open?

The Zoo will continue to closely monitor safety guidelines and recommendations and will open areas as we feel that we can safely do so for our staff, guests and animals.

When will the rides be open?

The Zoo will continue to closely monitor safety guidelines and recommendations and will hopefully open the train and carousel as we feel that we can safely do so for our staff, guests and animals.

What are the dining and shopping options?

Please see our reopening map at toledozoo.org/map for the most up-to-date information

Are there wheelchairs, strollers and wagons available for rental?

Yes, these are available to rent at Bear Essentials.

Why no outside food or beverage?

To guarantee the safety of all food and beverages consumed at the Zoo; no outside food and beverage except required medical items and baby formula will be permitted. Picnic tables are located outside the Zoo and  families can enjoy bringing their lunch to eat outside during their visit. All Zoo members receive 10% discount on food and beverage. Free cups of water are available at all open concession stands.

Is the giraffe feed and keet retreat open?

Starting July 1st giraffe feed will be open. Keet retreat will remain temporarily closed.

How can I support the Zoo if I don’t feel comfortable visiting?

Please visit toledozoo.org/donate for all the ways you can continue to support Your Zoo.

MEMBERSHIP

What happens if my membership expired while the Zoo is closed?

Membership expiration dates are being extended according to the amount of time that the Zoo was closed to members. The formula is as follows:

  • If your Membership expired on or between March 14- 31: two week extension
  • If your Membership expired in April: six week extension
  • If your Membership expired in May: 11 week extension
  • If your Membership expired before June 12, or if you are a current member, your membership will be extended 13 weeks
Can I purchase / renew my membership when I come to the Zoo?

Yes, by visiting the Membership Sales Window located in the Anthony Wayne Trail Entry Plaza. However, the Zoo strongly encourages membership renewals be completed online at toledozoo.org/membership. Another available option is calling the Membership Office at 419-385-5721, ext. 6002. Thank you for your support of Toledo Zoo.

Membership Policies

Can my babysitter/nanny/caregiver bring my children to the zoo?

Yes. Simply send your caregiver with your membership card and a note granting permission to use your card to bring your children to the Zoo. If you have your card in a digital format, simply print a copy of your digital card, or send a screenshot of the card to your caregiver and have them present the card on their phone along with your permission note and their identification. Please note that only one caregiver is granted free admission and only your children. This policy is only applicable to Dual, One Adult Family, Family and President's Circle memberships. Caregiver will be asked to present identification.

Can a membership be shared between two households?

No. Zoo Memberships can only be used by one household. Members will be asked to present a picture ID showing their name and current address for verification. The membership cardholder must be present whenever the membership or guest privileges are used.

Can my adult children and/or grandchildren use my senior grandparent membership card without me being present?

With a Senior Grandparent membership, it is our policy that both members listed on the card be grandparents and one grandparent must always be present when the card is used; therefore the membership card cannot be given to an adult child or the grandchild to use.

Can my children under the age of 21 use my membership card without me being present?

Children under the age of 12 must be accompanied by an adult 16 or older. Children age 12 to 20 years old living in the member household may use the card with a note from their parent and some form of identification (driver’s license or school ID). Children cannot use the card to bring guests outside of the family. For membership categories that offer guest privileges, the cardholder must be present whenever guest privileges are used and the guest privileges will be recorded accordingly.

Why do I need to show a picture ID when I use my Zoo membership card?

As a nonprofit, we depend upon membership and attendance revenue for support. In order to prevent misuse of Zoo membership benefits, and to protect our members in case their card has been lost or stolen, a picture ID is required for each adult listed on the membership card.

Can my Plus 1 or 2 Guest admissions be used when I am not present?

No, these guest admissions cannot be used without a named member present.  These add-ons cannot be used by a caretaker using your membership.