In alignment with our conservation efforts and as a part of our commitment to sustainable practices, the Zoo is excited to present a more convenient and eco-friendly way to deliver membership benefits to our members.

Beginning April 2022, members will have the opportunity to access their membership cards digitally. Your digital membership card will be emailed to you within 72 hours of purchase and can be downloaded in Apple or Android mobile wallets. If you are renewing your membership and previously downloaded the digital card, you will NOT receive a new email. Instead, the card in your wallet will automatically update within 72 hours of your recent purchase. Digital cards will provide a more efficient and convenient way to access all member benefits while also reducing waste compared to traditional printed cards.

If you have any questions regarding digital membership cards, please reference the frequently asked questions below or contact the Membership team at membership@toledozoo.org.

Thank you for your support!

FAQ

What are digital membership cards?

Starting in April 2022, the Toledo Zoo will be offering an upgraded digital membership card option which can be downloaded and saved to your digital wallet. In addition to being more environmentally friendly, going digital means you never have to worry about forgetting your membership card, and, it helps you to access your membership card faster! After purchasing your new Zoo membership, you will receive an email within 72 hours with a link to download your card. If you are renewing your membership and previously received the digital card, you will NOT receive a new email. Instead, the card in your wallet will automatically update within 72 hours of your recent purchase.

I am a current member; how do I request a digital membership card?

Current members were sent an email the first week of April with instructions on how to download the digital membership card. If you are having trouble locating this email please check your spam folder or contact the membership team at 419-385-5721 Ext: 6002 or membership@toledozoo.org.

How do I add the membership card to my iPhone?

Access the membership card email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in your Wallet application at any time.

How do I add the membership card to my Android phone?

Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership card email, and the card will automatically go to your Wallet Passes application, where it can be accessed at any time.

I’d prefer not to use this digital membership card, what should I do?

Please contact the membership team at 419-385-5721 Ext: 6002 or membership@toledozoo.org to request to have a physical card mailed to you.

I don’t have a mobile phone, what can I do?

Please contact the membership team at 419-385-5721 Ext: 6002 or membership@toledozoo.org to request to have a physical card mailed to you.

I have a question about my membership benefits or need to update or correct my membership card information.

Please contact the membership team at 419-385-5721 Ext: 6002 or membership@toledozoo.org for support. We would be happy to assist!

If making changes to your account, do NOT remove your previously downloaded digital card as this will automatically update within 72 hours. To ensure your card updates at renewal time or with changes, please enable automatic updates. You can do so on the back of your digital card

My family member is on this membership account also, how can she/he receive the card?

Navigate to the “back of the card” by clicking the small icon on the bottom or top right of the card. Along with the specific membership benefits associated with your membership, you will also find a “Share Pass” button or icon to send the card to your secondary member. After selecting “Share Pass” or the share icon, you will need to select the email or text option to share your pass. iPhone users can share the pass via text message if sending to another iPhone. As always, we will request a corresponding photo ID upon entry to ensure that only named members are using your digital card.

I have a Caregiver add-on on my membership. Can they get a digital card too?

Unfortunately, we cannot generate digital cards for add-on guests or caregivers. Simply have your named caregiver show a copy of your digital membership card by navigating to the back of your digital membership card and use the “Share Pass” button to send the card to your caregiver. After selecting “Share Pass” you will need to select the email or mail option to share your pass. iPhone users can share the pass via text message if sending to another iPhone. As always, we will request a corresponding note from a named member upon entry to ensure that only the named caregiver is using your digital card.

I downloaded my card but I can’t find it.

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you will need to download Wallet Passes from the Google Play Store prior to downloading the card.

Will I still need to show my Photo ID with my digital card?

Yes. Your membership has tremendous value and we want to ensure that no one else is using your membership benefits.