Join Our Team

Join Our Team

Now Hiring

We offer multiple positions in a variety of departments across Zoo grounds.

Full-Time

Director of Information Technology

Director of Information Technology

Currently the Toledo Zoo is seeking a Director of Information Technology. Under limited supervision, this position is responsible for demonstrating leadership and technical expertise to perform all functions necessary to maintain a stable, reliable information systems environment for the Toledo Zoo.

Director of Information Technology responsibilities involve:

· Work closely with leadership and stakeholders to develop/oversee/implement an overall technology strategy that aligns the work of the IT Department with the goals of the Zoo.
· Manage IT team which may involve instructing; assigning and reviewing work; planning; maintaining standards; coordinating activities; allocating personnel; acting on employee problems; selecting new employees; and recommending transfers, promotions, disciplinary actions and salary increases.
· Recommend, design, schedule, and perform network improvements, upgrades and repairs. Identifying measures or indicators of system performance and the actions needed to improve or correct performance.
· Researches, recommends, and coordinates purchases of computer hardware, software, copiers and supplies. Conduct research to gain information about products or processes.
· Implement security measures for computer or information systems.
· Oversees Helpdesk operation utilizing various help desk tools to provide 24 hour seven days a week on-call technical assistance for the staff.
· Oversees the testing of computer software or hardware procedures. Analyze data to identify or resolve operational problems.
· Researches, recommends, and coordinates purchases of computer hardware, software, copiers and supplies. Conduct research to gain information about products or processes.
· Coordinates maintenance and support with third party vendors for all software systems utilized by Zoo operations. This includes software and hardware support issues and keeping current on system releases.
· Work to develop close working relationship with key staff across the organization to develop/oversee/implement an overall technology strategy that aligns the work of the IT department with the goals of the Zoo.

This position is exempt under the Fair Labor Standards Act and requires time worked in excess of forty hours per week. Reports to the Vice President of Finance. Bachelor’s degree with seven years hands on experience, three years supervisory or a combination of education and experience that demonstrates the necessary skills and abilities. Master’s degree a plus. Must have a strong familiarity with a broad range of information technology services and concepts (including Microsoft, Office 365 and VMware), and a demonstrated facility at balancing business needs with technological realities. Must have a valid driver’s license and be insurable by the Zoo fleet insurance carrier. The Toledo Zoo is an Equal Opportunity Employer, a drug and alcohol free workplace and offers a competitive salary and benefits package.

Group Sales Account Executive - Weddings

Group Sales Account Executive - Weddings

Under general supervision, responsible for assisting in the overall day-to-day management of the part-time wedding coordinators. The primary function of the Group Sales Associate is to coordinate group events for clients focusing on wedding business and act as liaison between the client and catering department staff, and developing promotional and advertising materials.

Group Sales Account Executive-Weddings responsibilities include:

• Coordinates and plans catering events to include: assisting clients with site selections, menu selections, times and details of the event and bar service information. Also coordinates extra activities or event upgrades such as face painting, animal demos, caricature artists, outside entertainment, orders group event signage for event sites and arranges for any audio-visual needs at the event.
• Drafts contracts, calculates deposit amounts, records receiving deposits and communicates all information to the Catering and Production departments. The Group Event Department initiates all correspondence with clients, provides tickets for their event and acts as the liaison between the client and the outside sales team/catering/production departments.
• Works with the Catering Department and the sales team to develop a long-term marketing plan and identify revenue growth in each segment of the catering operation including: meetings, banquets, picnics, holiday parties, special events, concerts, school groups and motor coach / tour companies.
• Collaborates with the Catering Department, outside Sales team, Marketing and Interpretive Services Departments on developing outside marketing pieces to promote the objectives of each department.
• Supervises part time and seasonal Group Event staff / Wedding Coordinators, which involves instructing, assigning and reviewing work, planning, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, selecting new employees.
• Collaborates on and implements the sales plan for Proms, Weddings, and Private events. Develops and orders sales materials for these programs and coordinates mailings to target customers and attend bridal shows.
• Conducts a sales walk through of all the rental facilities with potential clients and an event walk through with all clients before functions.

This position is exempt under the Fair Labor Standards Act and requires time worked in excess of forty hours per week, including nights and weekends. Bachelor's degree in marketing or related field and one to two years of experience in sales and marketing or any equivalent combination of education and experience. Prefer previous supervisory experience. Position reports to the Assistant Director of Group Sales. Must have a valid driver’s license and be insurable by the Zoo fleet insurance carrier. The Toledo Zoo is an Equal Opportunity Employer, a drug and alcohol free workplace and offers a competitive salary and benefits package.

Development Database Manager

Development Database Manager

The Development Database Manager oversees administration and management of the Zoo’s CRM (currently Odoo), in support of the zoo’s membership, stewardship, and fundraising goals. The manager is an integral part of the Development and Membership team. They will process gifts and memberships, conduct financial reconciliations, maintain documentation of database business rules/procedures, and trouble-shoot user questions and issues. This position will work in close collaboration with IT, and Finance teams.

Development Database Manager responsibilities include:

• Performs and oversees standard operating procedures for data entry in the CRM, including routine daily gifts and membership [cash, check, credit card, securities] and demographic data with the goal of providing current, consistent, and accurate data.
• Ensure that the quality of prospecting data meets completeness and accuracy standards for our sales and marketing outreach (e.g., outbound calling, emailing)
• Develops expert competency in the development and membership department’s overall use of the CRM, serving as trainer and system administrator. Interfaces with Odoo and its vendors when needed.
• Creates and maintains the CRM user manual for development and membership department’s staff detailing business rules/procedures for data management, entry, coding.
• Produces well written, accurate acknowledgement letters/tax receipts in timely manner, applying knowledge of tax receipting protocol to comply with federal regulations.
• Generates membership renewals and donation reminders and invoices under the supervision of the VP.
• Provides data queries/reports for appeals, events, campaigns, mailings, newsletter, emails and other communications.
• Analyzes member and donor trends for stewardship and recognition purposes, as well as prospect identification.
• Monitors trends in best use of the CRM features to better accomplish the goals of the Toledo Zoo.
• Reconciles and closes daily reports, monthly development, and membership department’s financials with Finance team.

This position is non-exempt under the Fair Labor Standards Act and requires forty hours per scheduled work week. Bachelor's degree or professional training in computer technology or related field required. 3+ years professional experience in database systems-related role, non-profit experience preferred. Experience with CRM platforms such as Salesforce, and/or Raiser’s Edge a plus. Position reports to the Vice President of Membership and Development. Must have a valid driver’s license and be insurable by the Zoo fleet insurance carrier. The Toledo Zoo is an Equal Opportunity Employer, a drug and alcohol free workplace and offers a competitive salary and benefits package.

Part-Time & Seasonal

*NOTE TO APPLICANTS:

PART-TIME

• Requires working flexible hours including weekends and holidays.
• May require working in all weather conditions, the ability to stand for extended periods and walk extensively on Zoo grounds.
• Can work up to 125 hours a month.

Seasonal

• Typically begin in the spring and end in the fall.
• Must be able to work flexible hours including weekends and holidays.
• May require working in all weather conditions, the ability to stand for extended periods and walk extensively on Zoo grounds.
• Can work up to 40 hours a week during their designated season.

Applicants must be at least 16 years old, unless stated otherwise.

In some cases a resume may also be requested.

You can also pick up an application daily from 10 a.m. to 5 p.m. at the Zoo's Administration building at 2605 Broadway Street.

No part-time positions currently available.

Full-Time

Director of Information Technology

Director of Information Technology

Currently the Toledo Zoo is seeking a Director of Information Technology. Under limited supervision, this position is responsible for demonstrating leadership and technical expertise to perform all functions necessary to maintain a stable, reliable information systems environment for the Toledo Zoo.

Director of Information Technology responsibilities involve:

· Work closely with leadership and stakeholders to develop/oversee/implement an overall technology strategy that aligns the work of the IT Department with the goals of the Zoo.
· Manage IT team which may involve instructing; assigning and reviewing work; planning; maintaining standards; coordinating activities; allocating personnel; acting on employee problems; selecting new employees; and recommending transfers, promotions, disciplinary actions and salary increases.
· Recommend, design, schedule, and perform network improvements, upgrades and repairs. Identifying measures or indicators of system performance and the actions needed to improve or correct performance.
· Researches, recommends, and coordinates purchases of computer hardware, software, copiers and supplies. Conduct research to gain information about products or processes.
· Implement security measures for computer or information systems.
· Oversees Helpdesk operation utilizing various help desk tools to provide 24 hour seven days a week on-call technical assistance for the staff.
· Oversees the testing of computer software or hardware procedures. Analyze data to identify or resolve operational problems.
· Researches, recommends, and coordinates purchases of computer hardware, software, copiers and supplies. Conduct research to gain information about products or processes.
· Coordinates maintenance and support with third party vendors for all software systems utilized by Zoo operations. This includes software and hardware support issues and keeping current on system releases.
· Work to develop close working relationship with key staff across the organization to develop/oversee/implement an overall technology strategy that aligns the work of the IT department with the goals of the Zoo.

This position is exempt under the Fair Labor Standards Act and requires time worked in excess of forty hours per week. Reports to the Vice President of Finance. Bachelor’s degree with seven years hands on experience, three years supervisory or a combination of education and experience that demonstrates the necessary skills and abilities. Master’s degree a plus. Must have a strong familiarity with a broad range of information technology services and concepts (including Microsoft, Office 365 and VMware), and a demonstrated facility at balancing business needs with technological realities. Must have a valid driver’s license and be insurable by the Zoo fleet insurance carrier. The Toledo Zoo is an Equal Opportunity Employer, a drug and alcohol free workplace and offers a competitive salary and benefits package.

Group Sales Account Executive - Weddings

Group Sales Account Executive - Weddings

Under general supervision, responsible for assisting in the overall day-to-day management of the part-time wedding coordinators. The primary function of the Group Sales Associate is to coordinate group events for clients focusing on wedding business and act as liaison between the client and catering department staff, and developing promotional and advertising materials.

Group Sales Account Executive-Weddings responsibilities include:

• Coordinates and plans catering events to include: assisting clients with site selections, menu selections, times and details of the event and bar service information. Also coordinates extra activities or event upgrades such as face painting, animal demos, caricature artists, outside entertainment, orders group event signage for event sites and arranges for any audio-visual needs at the event.
• Drafts contracts, calculates deposit amounts, records receiving deposits and communicates all information to the Catering and Production departments. The Group Event Department initiates all correspondence with clients, provides tickets for their event and acts as the liaison between the client and the outside sales team/catering/production departments.
• Works with the Catering Department and the sales team to develop a long-term marketing plan and identify revenue growth in each segment of the catering operation including: meetings, banquets, picnics, holiday parties, special events, concerts, school groups and motor coach / tour companies.
• Collaborates with the Catering Department, outside Sales team, Marketing and Interpretive Services Departments on developing outside marketing pieces to promote the objectives of each department.
• Supervises part time and seasonal Group Event staff / Wedding Coordinators, which involves instructing, assigning and reviewing work, planning, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, selecting new employees.
• Collaborates on and implements the sales plan for Proms, Weddings, and Private events. Develops and orders sales materials for these programs and coordinates mailings to target customers and attend bridal shows.
• Conducts a sales walk through of all the rental facilities with potential clients and an event walk through with all clients before functions.

This position is exempt under the Fair Labor Standards Act and requires time worked in excess of forty hours per week, including nights and weekends. Bachelor's degree in marketing or related field and one to two years of experience in sales and marketing or any equivalent combination of education and experience. Prefer previous supervisory experience. Position reports to the Assistant Director of Group Sales. Must have a valid driver’s license and be insurable by the Zoo fleet insurance carrier. The Toledo Zoo is an Equal Opportunity Employer, a drug and alcohol free workplace and offers a competitive salary and benefits package.

Development Database Manager

Development Database Manager

The Development Database Manager oversees administration and management of the Zoo’s CRM (currently Odoo), in support of the zoo’s membership, stewardship, and fundraising goals. The manager is an integral part of the Development and Membership team. They will process gifts and memberships, conduct financial reconciliations, maintain documentation of database business rules/procedures, and trouble-shoot user questions and issues. This position will work in close collaboration with IT, and Finance teams.

Development Database Manager responsibilities include:

• Performs and oversees standard operating procedures for data entry in the CRM, including routine daily gifts and membership [cash, check, credit card, securities] and demographic data with the goal of providing current, consistent, and accurate data.
• Ensure that the quality of prospecting data meets completeness and accuracy standards for our sales and marketing outreach (e.g., outbound calling, emailing)
• Develops expert competency in the development and membership department’s overall use of the CRM, serving as trainer and system administrator. Interfaces with Odoo and its vendors when needed.
• Creates and maintains the CRM user manual for development and membership department’s staff detailing business rules/procedures for data management, entry, coding.
• Produces well written, accurate acknowledgement letters/tax receipts in timely manner, applying knowledge of tax receipting protocol to comply with federal regulations.
• Generates membership renewals and donation reminders and invoices under the supervision of the VP.
• Provides data queries/reports for appeals, events, campaigns, mailings, newsletter, emails and other communications.
• Analyzes member and donor trends for stewardship and recognition purposes, as well as prospect identification.
• Monitors trends in best use of the CRM features to better accomplish the goals of the Toledo Zoo.
• Reconciles and closes daily reports, monthly development, and membership department’s financials with Finance team.

This position is non-exempt under the Fair Labor Standards Act and requires forty hours per scheduled work week. Bachelor's degree or professional training in computer technology or related field required. 3+ years professional experience in database systems-related role, non-profit experience preferred. Experience with CRM platforms such as Salesforce, and/or Raiser’s Edge a plus. Position reports to the Vice President of Membership and Development. Must have a valid driver’s license and be insurable by the Zoo fleet insurance carrier. The Toledo Zoo is an Equal Opportunity Employer, a drug and alcohol free workplace and offers a competitive salary and benefits package.

Part-Time & Seasonal

*NOTE TO APPLICANTS:

PART-TIME

• Requires working flexible hours including weekends and holidays.
• May require working in all weather conditions, the ability to stand for extended periods and walk extensively on Zoo grounds.
• Can work up to 125 hours a month.

Seasonal

• Typically begin in the spring and end in the fall.
• Must be able to work flexible hours including weekends and holidays.
• May require working in all weather conditions, the ability to stand for extended periods and walk extensively on Zoo grounds.
• Can work up to 40 hours a week during their designated season.

Applicants must be at least 16 years old, unless stated otherwise.

In some cases a resume may also be requested.

You can also pick up an application daily from 10 a.m. to 5 p.m. at the Zoo's Administration building at 2605 Broadway Street.

No part-time positions currently available.

The Toledo Zoo is an Equal Opportunity Employer, drug and alcohol free workplace and offers a competitive salary and benefits package. Pre-employment screenings required.

Employee Benefits

Full-Time Employees
  • Medical, prescription, vision and dental insurance
  • Short and long term disability plan
  • Life insurance
  • Pension plan
  • Sick days
  • Paid vacation
  • Holidays/bonus days
  • Education assistance
  • Toledo Zoo membership
  • In-park merchandise and food discounts
Part-Time Employees
  • Free Zoo admission
  • Ticket discounts
  • In-park merchandise and food discounts
  • Part-time and seasonal employee events
  • Flexible scheduling

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