Member FAQ's

Please consider logging into your digital membership card at http://connect.toledozoo.org and following the instructions. Then, simply show your membership ID barcode for free parking and admission. Otherwise, go to the Membership Sales window located in the Anthony Wayne Trail entry plaza for a day pass. If your Membership was purchased online, you may go directly to the admission gate and present your confirmation email, which serves as your temporary card until your permanent card arrives. Please note that your digital membership card email link will be sent to you within 72 hours. If you are renewing your membership, your digital card will also be updated within 72 hours.

Membership price is based upon where the person purchasing the membership lives.

Toledo Zoo gift cards cannot be used to purchase a membership online or by phone, but they can be used when purchasing a membership on Zoo grounds at the Membership Sales window located in the Anthony Wayne Trail entry plaza.

Go to http://connect.toledozoo.org and follow the instructions given to download your card.

When you renew your membership, upgrade to a different category, or make any changes to your membership, your digital membership card will be updated within 72 hours. If you visit the Zoo prior to the update being made, please go directly to the admission gate as your membership will already be updated in the membership database.

For online purchases, December 10 is the last day to purchase gift memberships to ensure they are delivered in time for the holidays and December 4 for mail in purchases. Any gifts purchased after these dates will not be guaranteed to arrive in time.

If you experience issues entering a promotional code and the total reflected at checkout is not accurate, do not proceed with checkout as we are unable to issue refunds on any membership products. Please call us at 419-385-5721 ext. 6002 and we will gladly assist with your purchase over the phone.

Charitable funds, Donor Advised Funds, IRA's and similar entities may not be used to purchase membership for the benefit of an individual. Please consider supporting one of our other programs. More information on those programs can be found by visiting https://www.toledozoo.org/donate.

No, you will not lose any time if you renew your membership prior to your expiration date; your membership expiration date will simply be extended for one additional year. As a conservation organization, the Zoo encourages members to renew early and to renew online if possible to decrease the need for paper renewal notices to be printed and mailed.

Toledo Zoo & Aquarium static cling window decals are given to all Zoo members to show their pride and support for the Zoo. Window decals can be picked up at the Membership Sales window located in the Anthony Wayne entry plaza. Please note that window decals are not parking passes and members are still required to present their membership card for free parking.

Login online or contact the membership sales team at membership@toledozoo.org to update membership information. Please note, the secondary adult on your membership and number of children can only be changed once per membership year.

Yes, simply print a copy of your digital card, or send a screenshot of the card to your caregiver and have them present the card on their phone along with your permission note and their identification. Please note that only one caregiver is granted free admission and only your children. This policy is only applicable to Dual, One Adult Family, Family and President's Circle memberships. Caregiver will be asked to present identification.

No. Zoo Memberships can only be used by one household. Members will be asked to present a picture ID showing their name and current address for verification. The membership cardholder must be present whenever the membership or guest privileges are used.

With a Senior Grandparent membership, it is our policy that both members listed on the card be grandparents and one grandparent must always be present when the card is used; therefore the membership card cannot be given to an adult child or the grandchild to use.

Children age 12 to 20 years old living in the member household may use the card with a note from their parent and some form of identification (driver’s license or school ID). Children under the age of 12 must be accompanied by an adult 16 or older. Children cannot use the card to bring guests outside of the family. For membership categories that offer guest privileges, the cardholder must be present whenever guest privileges are used and the guest privileges will be recorded accordingly.

We require that your membership card and photo ID be presented to protect the value of the benefits of your membership and prevent abuse of these exclusive privilege's.

No, these guest admissions cannot be used without a named member present. These add-ons cannot be used by a caretaker using your membership.

No, the Experience Package is a Membership benefit and cannot be purchased for non-Zoo members to use.

It is valid for the length of your membership.

Experience Package benefits are valid only for those family members and guests covered under your membership category.

Your package is effective immediately. You can print your email confirmation as your temporary card or stop by the Membership Sales window for a temporary card listing your membership category and package add-on. It may take up to two weeks to receive your new membership card or updated digital membership card.

No, the Experience Package is valid only for the specific individuals covered under the membership. Members cannot substitute a friend or relative, nor can the package be transferred to another member.

Because the rides and Giraffe Feed are tied to your membership card, we require that your membership card and ID be presented to protect the value of these benefits and prevent abuse.

Train and carousel rides: Present your membership card at the Safari Railway, African Carousel or Lights Before Christmas rides to redeem rides for the individuals in attendance that are covered under your membership.

Giraffe Feed: Present your membership card at the Feed Deck in Africa for a family bucket.

Barnyard Feeds: Present membership card at cart or attendant at the Nancy L. and Martin Davidson Barnyard. Exhibit operates seasonally 10 a.m. - 4 p.m. Call 419-385-5721, ext. 6002 for availability.

Little Boo and Pumpkin Path: Reservations are required for both Little Boo and Pumpkin Path. Reserve your free admission tickets in advance for all children covered under your membership at toledozoo.org approximately four weeks prior to event dates.

Ride operation is seasonal and based upon weather conditions. Please contact the Zoo at 419-385-5721, ext. 6002 to check availability.

Yes. You will need to send a note, along with your membership card or email confirmation, giving your caregiver permission to use your membership and Experience Package. Only one caregiver and your children receive Experience Package benefits. Caregiver privileges do not apply to Single and Senior Grandparent levels.

The Toledo Zoo & Aquarium now offers a digital membership card that can be saved to your digital wallet or accessed in the PassPlay app. Eco-friendly and convenient, it’s always with you and easy to access. You’ll receive an email within 72 hours of purchase with a download link. Make sure your wallet settings allow automatic updates for future renewals to ensure your card is always up to date.

All members will receive a digital card by default. If you have not received an email with a link to access your card, you can request a digital card by visiting Find My Membership - PassPlay or contact the membership team at membership@toledozoo.org.

If you are unable to use a mobile device to access your digital membership card, you are able to access and print your digital membership card from your desktop and use that in place of the digital copy.

Please contact the membership team at 419-385-5721, ext. 6002 or membership@toledozoo.org for support. We would be happy to assist!

Sharing a digital card with others listed on your account is simple. All you need to do is forward the PassPlay email containing your digital card download to the individual you are looking to share the card with. They will then be able to add it to their digital wallet or download the app.

We cannot generate digital cards for add-on guests or caregivers. Simply have your named caregiver show a photo of your digital membership card. As always, we will request a corresponding note from a named member upon entry to ensure that only the named caregiver is using your digital card.

If you think you have already downloaded your digital card, Apple users should check Apple Wallet, and Android users should check Google Wallet. If you opted to download the PassPlay app, your card will be stored there. If still unable to locate your membership card, visit Find My Membership - PassPlay to resend your digital card to your email on file.

Yes. Your membership has tremendous value and we want to ensure that no one else is using your membership benefits.